To avoid risking your trip, be sure to check these 6 main points before making a reservation:
1. Vehicle Fleet: Model Year and Maintenance Status
A reliable company constantly renews its fleet.
- New Models: It is critical for the vehicle you choose to be between 0-8 years old, both for comfort and modern safety systems (airbags, ABS, lane tracking, etc.).
- Periodic Maintenance: Ensure that vehicles are maintained regularly at authorized service centers, not at "back-alley" workshops.
2. Social Proof: Google Reviews and Reputation
Don't look at advertisements; look at real user experiences.
- Google Maps: Examine the company's reviews on Google. Pay attention not only to the number of stars but also to the content of the comments and how the company responds to complaints.
- Transparency: Stay away from companies that do not have up-to-date reviews or hide negative feedback.
3. Legal Authorization and Insurance (TURSAB & D2)
Traveling with a company that has legal gaps means the vehicle could be impounded during a routine check or you could be left without insurance in the event of an accident.
- Document Check: The company must have a TÜRSAB agency certificate and a D2 license, which is the commercial transport authority for vehicles. Professional companies display these documents clearly on their websites.
4. Driver Standards: Professionalism and Trust
It is not enough for the person driving the vehicle to just "know the way."
- Psychotechnical and SRC: Drivers' commercial vehicle qualification certificates (SRC and Psychotechnical) must be up to date.
- Appearance and Behavior: A professional company driver should greet you in clean attire and should not use a phone during driving, except for a hands-free kit.
5. Tire Safety and Seasonal Preparation
A vehicle's only contact with the road is its tires.
- Tread Depth: Safe companies never let tire tread depth wear down to the legal limit of 1.6 mm; they usually keep it at 2 mm and above to guarantee road handling.
- Seasonal Conditions: The use of snow tires in winter and summer tires in summer must be applied without compromise.
6. Fixed Pricing and Uninterrupted Communication
Don't let surprise payments ruin your holiday spirit.
- All-Inclusive Price: Ensure that parking, tunnel, and highway fees are included in the price given to you at the time of reservation.
- 24/7 Support: There should be an operations center you can contact if your flight is delayed or if you cannot find the driver at the airport.